SOS Support Our Students Direct student support

Terms Overview

Use SOS honestly, respectfully, and for its intended purpose.

This plain-language overview describes core expectations for the SOS service. Additional terms presented in the application apply when creating or using an account.

Accurate information

Users should provide accurate account, eligibility, request, reservation, and purchase information and should keep that information current.

Appropriate requests

Student requests should represent legitimate practical needs and link to lawful retailer products appropriate for the SOS platform.

Direct retailer transactions

SOS does not sell the requested products or collect donation money. Purchases occur between donors and third-party retailers and remain subject to the retailer's terms, availability, pricing, shipping, and return policies.

Pledges and proof

Donors should reserve items only when they intend to follow through and should upload authentic purchase proof without unrelated sensitive information.

Privacy and access

Users must not misuse student information, shipping details, purchase documentation, or any other information made available through the service.

Platform protection

SOS may restrict or remove access when an account, request, pledge, or other activity appears fraudulent, abusive, unsafe, or inconsistent with the intended service.